Parents and Visitors

The following moderation guidelines relate to Children’s Health Ireland (CHI) at Connolly's official twitter account which can be found on @CHIatConnolly

CHI at Connolly reserves the right to hide or delete any comments or content deemed inappropriate. In some cases, dependent on frequency, scale or content posted, we reserve the right to ‘ban’ or ‘block’ users from posting to our social media accounts.

Inappropriate comments or content may include:

• Abusive or hurtful comments
• Comments that use inappropriate language or hate speech (based on colour, race, nationality, ethic or national origin, religion, or sexual orientation)
• Inappropriate language includes: swearing, graphic descriptions of death or illness
• Off-topic, redundant or repeated comments (this includes the promotion of activities not related to CHI at Crumlin)
• Personal or organisational attacks, threats or defamatory comments
• Naming individuals linked to legal or clinical enquiries
• Inappropriate or graphic imagery
• Comments or imagery that violates the privacy of our patients and their families or our staff
• Content, comments or imagery that violates copyright or that may be confidential

All opinions (outside official hospital posts) that are expressed on CHI at Connolly’s social media accounts represent the thoughts of the individual commenters and not those of the hospital.

The information posted on our social media accounts should not be considered medical advice, nor is it intended to replace consultation with a qualified health professional. If you have questions about your health, please contact your GP.

All links to other websites found on our social media accounts are provided as a service to readers, but such linking does not constitute an endorsement of those sites by CHI at Connolly, and as such we are not responsible for the content of external websites.

By submitting content to any CHI at Connolly social media accounts (wall posts, comments, photos, links, etc.), you understand that this information is publicly available and that CHI at Connolly may use this information in internal and external publications and other communications. If you do not wish to have your information published, please do not post that information.

CHI at Connolly has an official process to deal with Complaints/Feedback/Suggestions here.

Child Safeguarding Statement

Children’s Health Ireland at Connolly

PDF Version is available to download here.

All lost property should be given to reception. All patients/families are responsible for their property when on site.

Infections come from almost any source, and germs can survive on surfaces for days. Wash your hands and use the alcohol gel where provided. Please inform a member of staff if you notice the alcohol gel dispensers are empty or not working.

All clinical areas at Children's Health Ireland in Connolly are accessible to people in wheelchairs, many of our reception desks have lowered sections and there are a number of accessible toilets throughout the building.

We ask you parents/guardians, to be respectful of the privacy of other patients, parents, staff and visitors when taking a photo of your child. • We ask you parents/guardians, who wish to photograph/video your child using their personal phone to first seek permission from a member of staff. You must make sure there are no other children or staff in the video footage or picture as this will compromise their privacy.

A new Electronic Document Management System October 2019

Children’s Health Ireland (CHI) is introducing a new Electronic Document Management System called Evolve

• Evolve will firstly operate in CHI at Connolly to support all General Paediatric outpatient appointments as part of the roll out.
• If your child has previously attended either CHI at Crumlin or Temple Street, your child’s healthcare record will have been scanned in advance of their General Paediatrics appointment in CHI at Connolly.

What does Evolve mean for you and your child

• This new ‘paperlite’ system will facilitate the sharing of patient healthcare records across all CHI locations. This allows clinical staff to see your child’s previous medical history contained in their healthcare records.
• If you attend CHI at Crumlin or Temple Street following today’s appointment in Connolly, healthcare staff will now be able to access all of your child’s healthcare records on the Evolve system.
• All patient information from today’s appointment and any future attendances will be included in your child’s digital healthcare record.

We thank you for your patience and understanding at this time as we upgrade and adjust to using this new system.

We want every child and young person to have the best experience possible when visiting Children’s Health Ireland at Connolly. Please let a member of staff know if your child has additional needs. The following are just some of the reasonable adjustments we make for children and young people with additional needs:

Smoking tobacco or electronic cigarettes is not permitted on the hospital campus including the grounds, from 31st May 2009. As part of your treatment we will advise and support you to stop smoking. We provide a Smoking Cessation Support Service.

If you want help quitting visit www.quit.ie or call the National Smokers' Quitline 1800 201 203 which is open 8.00am - 10pm Monday to Saturday.